WDS Service
Reliable. Responsive. Worry-free

In industrial confectionery production, every operating hour counts. Downtime doesn't just cost production — it costs delivery dates, recipe consistency, and planning reliability. That's exactly where WDS Service comes in — before a faulty part turns into a standing line.
Around 10% of our workforce works exclusively in after-sales: from our own service sales team and in-house service engineering to electrical engineers available around the clock, our own service technicians, and a dedicated digitalisation department. The result is high quality standards, short response times, and flexibility — independent of the workload in new-plant business.

  • Benefits at a glance
    • Shorter response times through in-house manufacturing and specialised teams.
    • Higher operational reliability through direct expert contact and on-site support.
    • Future-proofing through retrofits, data acquisition, and continuous optimisation.

What this means for our customers

Service at WDS is more than a promise — it's daily practice:

  • Fast spare-parts supply thanks to our own manufacturing with several milling and turning centres and a prioritised production workflow.
  • Direct expertise around the clock — no call centre, but immediate contact with experienced software and electrical engineers.
  • On-site certainty — spare-part surveys, installation, training, and optimisation carried out by our own WDS service technicians.
  • Longevity instead of replacement — retrofits and repair service extend the service life of your plants and components.

Our service portfolio

  • Spare-parts sales — in-house manufacturing, prioritised production.
  • Spare-part surveys, installation & training — carried out by our own service technicians.
  • Product optimisation & development — in the WDS development lab with experienced technologists.
  • Remote maintenance & 24/7 hotline — a direct line to our software engineers, with no intermediaries.
  • Repair service — for maximum availability.
  • WDS Performance Inspector — continuous optimisation through performance data and fault analysis.
  • WDS SmartMould — inline data acquisition as a service or as permanently installed monitoring.
  • Plant customising — retrofits and adaptations by our own service engineering team.
  • WDS WebShop — parts and offers online, around the clock.
  • Obsolescence service — proactive solutions for parts that can't be replaced one-to-one.
  • Retrofits — complete control-system modernisation to secure spare-part and service capability.