Service – but digital!
WDS now has even more to offer
Maximum confectionery production through WDS LifeCycleCare. You too can benefit from the unbeatable potential of WDS service.
- Commissioning, simple support and operating support
- Regular check on the remote maintenance connection through the heartbeat function
- Highest security standards and transparency
- Encryption of all connections according to current safety guidelines
- Protocol of all connections/activities
- Defined responsibilities: Access for authorised experts only - WDS experts for all areas are virtually at your side
(for assembly, commissioning, training, consulting and support by remote) - 24/7 availability of remote maintenance experts included as an option
- Full flexibility of services
Startup
- New plant or spare part
- Remote support
- Reduction of installation costs
- Support through experts
- SmartSupport
Startup Service
- Support during plant setting
- Benchmarking
Troubleshooting
- Quick help
- Network of experts
- SmartSupport
Optimisation
- Performance Inspector
- Process optimisation
- Short path to the right expert
Added value of WDS LifeCycleCare
At your side an entire machine life long
Basic
- Customer Access HMI
- Heartbeat Function
- SmartSupport
Advanced
- Parameter Backup
- Customer Access PLC*
- Supplier Access*
* optional for software provision
Basic
- Remote Diagnostics
- Remote Troubleshooting
- Network of Experts
- Discontinuation Service
Advanced
- 24/7 service
Basic and Advanced
- Authorisation Management
- Encrypted Connection
- Defence in the Depth Approach
- Password Manager
- Two-factor Authentication
- User Management
- Firewall Management
- Logging of all Access
Basic
- Working Report
- Online Access Report
- Performance Inspector Report
Advanced
- Performance Inspector Dialog

LifeCycleCare – Expert Care
WDS-experts for all areas are virtually at your side
- No Call Centre: direct contact to our engineers
- Network of Experts (technicians, design engineers, fitters and automation specialists)
- Remote Training
- Remote Consultation
- Direct Access to your plant’s HMI together with audiovisual contact through Augmented Reality via SmartGlasses or smartphone/tablet
- 24/7 availability of our hotline experts
LifeCycleCare – ANALYTICS & REPORTING
- Work Reports after every job
- Online Access Report to the plants
- Defect Report
- Automated Defect Analysis and Evaluation
- Technical Availability
- Root Cause Analysis
- Localisation of Areas with Intensive Intervention
- Error Rates of the Function Units
- Recommended Actions
- Regular Expert Evaluation together with you
LifeCycleCare – MANAGED SECURITY
WDS experts for all areas are virtually at your side
- Safe Access and Exchange of Machine-related Data
- IT Certification according to
- ISO 27001/27017/27701
- IEC 62443-4-1
- ISO 9001
- Communication via Ewon: https://www.ewon.biz/about-us/security
LifeCycleCare – OPERATING SUPPORT
- Complete Access to all Control Components
- Support your Personnel through own Experts!
- Direct Support through PLC Programmers
- Remote Support and Remote Analysis directly at your plant
- Startup of new Functions or Entire Plants e.g. of spare parts/new components (PLC, frequency converter etc.)
- Optimisation of Production in collaboration with the WDS Network of Experts
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