Service – but digital!
WDS now has even more to offer
Maximum confectionery production through WDS LifeCycleCare. You too can benefit from the unbeatable potential of WDS Service.
- Commissioning, simple support and operating support
- Regular check on the remote maintenance connection through the heartbeat function
- Highest security standards and transparency
- Encryption of all connections according to current safety guidelines
- Protocol of all connections/activities
- Defined responsibilities: Access for authorised experts only - WDS experts for all areas are virtually at your side
(for assembly, commissioning, training, consulting and support by remote) - 24/7 availability of remote maintenance experts included as an option
- Full flexibility of services
Start-Up
- New plant or spare part
- Remote support
- Reduction of installation costs
- Support through experts
- SmartSupport
Start-up Service
- Support during plant setting
- Benchmarking
Troubleshooting
- Quick help
- Network of experts
- SmartSupport
Optimisation
- Performance Inspector
- Process optimisation
- Short path to the right expert
Added value of WDS LifeCycleCare
At your side an entire machine life long
LifeCycleCare – Expert Care
WDS-experts for all areas are virtually at your side
- No call centre: direct contact to our engineers
- Network of experts (technicians, design engineers, fitters and automation specialists)
- Remote training
- Remote consultation
- Direct access to your plant’s HMI together with audiovisual contact through Augmented Reality via SmartGlasses or smartphone/tablet
- 24/7 availability of our hotline experts
LifeCycleCare – ANALYTICS & REPORTING
- Work reports after every job
- Online access report to the plants
- Defect report
- Automated defect analysis and evaluation
- Technical availability
- Root cause analysis
- Localisation of areas with intensive intervention
- Error rates of the function units
- Recommended actions
- Regular expert evaluation together with you
LifeCycleCare – MANAGED SECURITY
WDS experts for all areas are virtually at your side
- Safe access and exchange of machine-related data
- IT certification according to
- DIN ISO 27001
- IEC 62443-4-1
- Lokalisierung von eingriffsintensiven Bereichen
- TÜV seal
- Communication via Ewon: https://www.ewon.biz/about-us/security
LifeCycleCare – OPERATING SUPPORT
- Complete access to all control components
- Support your personnel through own experts!
- Direct support through PLC programmers
- Remote support and remote analysis directly at your plant
- Start-up of new functions or entire plants e.g. of spare parts/new components (PLC, frequency converter etc.)
- Optimisation of production in collaboration with the WDS expert network