Service – but digital!

WDS now has even more to offer

Maximum confectionery production through WDS LifeCycleCare. You too can benefit from the unbeatable potential of WDS Service.

  • Commissioning, simple support and operating support
  • Regular check on the remote maintenance connection through the heartbeat function
  • Highest security standards and transparency
    - Encryption of all connections according to current safety guidelines
    - Protocol of all connections/activities
    - Defined responsibilities: Access for authorised experts only
  • WDS experts for all areas are virtually at your side
    (for assembly, commissioning, training, consulting and support by remote)
  • 24/7 availability of remote maintenance experts included as an option
  • Full flexibility of services
  • New plant or spare part
  • Remote support
  • Reduction of installation costs
  • Support through experts
  • SmartSupport
Start-up Service
  • Support during plant setting
  • Benchmarking
  • Quick help
  • Network of experts
  • SmartSupport
  • Performance Inspector
  • Process optimisation
  • Short path to the right expert

Added value of WDS LifeCycleCare
At your side an entire machine life long

live cycle care

LifeCycleCare – Expert Care

WDS-experts for all areas are virtually at your side
  • No call centre: direct contact to our engineers
  • Network of experts (technicians, design engineers, fitters and automation specialists)
  • Remote training
  • Remote consultation
  • Direct access to your plant’s HMI together with audiovisual contact through Augmented Reality via SmartGlasses or smartphone/tablet
  • 24/7 availability of our hotline experts


  • Work reports after every job
  • Online access report to the plants
  • Defect report
  • Automated defect analysis and evaluation
  • Technical availability
  • Root cause analysis
  • Localisation of areas with intensive intervention
  • Error rates of the function units
  • Recommended actions
  • Regular expert evaluation together with you


WDS experts for all areas are virtually at your side
  • Safe access and exchange of machine-related data
  • IT certification according to
    • DIN ISO 27001
    • IEC 62443-4-1
    • Lokalisierung von eingriffsintensiven Bereichen
    • TÜV seal
  • Communication via Ewon:


  • Complete access to all control components
  • Support your personnel through own experts!
  • Direct support through PLC programmers
  • Remote support and remote analysis directly at your plant
  • Start-up of new functions or entire plants e.g. of spare parts/new components (PLC, frequency converter etc.)
  • Optimisation of production in collaboration with the WDS expert network

Production optimisation
and increase in availability
Our service is your advantage!

Network of experts


Through defined internal responsibilities and processes.

Heartbeat function


Remote maintenance connection is always available. No waiting time when you need it.



Fast clarification of problems and precise communication.

Customer access


Independent troubleshooting with smaller problems.

Performance Inspector


Highest availability thanks to Analytics and Reporting.

Registration form