LifeCycleCare – Expert Care

WDS-experts for all areas are virtually at your side

• No call centre: direct contact to our engineers
• Network of experts (technicians, design engineers, fitters and automation specialists)
• Remote training
• Remote consultation
• Direct access to your plant’s HMI together with audiovisual contact through Augmented Reality via SmartGlasses or smartphone/tablet
• 24/7 availability of our hotline experts

LifeCycleCare – ANALYTICS & REPORTING

• Work reports after every job
• Online access report to the plants
• Defect report
• Automated defect analysis and evaluation
• Technical availability
• Root cause analysis
• Localisation of areas with intensive intervention
• Error rates of the function units
• Recommended actions
• Regular expert evaluation together with you

LifeCycleCare – MANAGED SECURITY

WDS experts for all areas are virtually at your side

• Safe access and exchange of machine-related data
• IT certification according to
  • DIN ISO 27001
  • IEC 62443-4-1
  • Lokalisierung von eingriffsintensiven Bereichen
  • TÜV seal
• Communication via Ewon: https://www.ewon.biz/about-us/security

LifeCycleCare – OPERATING SUPPORT

• Complete access to all control components
• Support your personnel through own experts!
• Direct support through PLC programmers
• Remote support and remote analysis directly at your plant
• Start-up of new functions or entire plants e.g. of spare parts/new components (PLC, frequency converter etc.)
• Optimisation of production in collaboration with the WDS expert network