In the event of an unexpected plant stop, we as WDS experts are also available to you outside business hours with our qualified electronic support via remote maintenance. Thanks to a standardised access system, possible downtimes on your plants are reduced to a minimum, taking into account the highest safety standards.
Our WDS specialists are available 24 hours a day, 7 days a week on +49 2634 9676 500 or on +1 312 2792985 for our US American customers
(Exceptions are specified in your LifeCycleCare contract).
Outside our WDS business hours, you will be asked to enter your plant number as a PIN which is linked to your LifeCycleCare Advanced licence.
Your PIN was sent to you by email in July 2023. From August 2023 onwards, the PIN will be given to you together with the request for setup details. If you want to find out your PIN yourself, you have several options.
- Contact the WDS 24/7 service at:
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Find your plant number (PIN):
The WDS plant number, e.g. W123456, becomes PIN 123456. The W has no meaning.
For old plants, for example, the four-digit plant number 1234 becomes PIN 001234.
You can find the plant number in different ways:
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Via circuit diagram ↓
The WDS plant number matches the circuit diagram number and can be found on each page of the circuit diagram on the right-hand side of the footer:
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Via type plate ↓
The WDS plant number can be found on the type plate.
This is located on each depositor or additionally on the main switch cabinet. On Mogul plants, the type plate can be found on the starch section, depending on the version.
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Via the plant visualisation (HMI) ↓
The plant number can also be read on the service page of the visualisation.
Advantages of the 24/7 service
Our WDS 24/7 service is a valuable feature offered as part of our LifeCycleCare Advanced programme. Should your plant fail due to an electrotechnical problem, our specialists are available to you at any time.
- - Constant availability of WDS experts (24 hours)
- - Fastest possible troubleshooting
- - Reduction of costs by minimizing unexpected downtimes
- - Direct access to all bus systems (Profinet, MPI/Profibus, serial communication…)
- - Firewall-friendly hardware, very easy to operate due to outgoing connection
- - Highest safety standards (OpenVPN 2.0 via SSL UDP or HTTPS) encrypted data communication (SSL – 2048-bit keys)
- - Low costs at high efficiency in case of an electronic fault
More information about WDS-LifeCycleCare.